Last updated: 03rd March 2026
We, MedGlobal360 Private Limited (“Med Global”, the “Company”, “we”, “us”, or “our”), are a medical tourism facilitation company that assists patients from INDIA and abroad in accessing healthcare services by coordinating with hospitals, doctors, diagnostic centres, and allied service providers. In the course of providing these facilitation services, MedGlobal360 collects and processes personal data of patients, attendants, employees, vendors, and users of its website and platforms.
We are committed to safeguarding the privacy, confidentiality, and security of personal data entrusted to us and to processing such data in a lawful, fair, and transparent manner in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023. This Privacy Policy explains how we collect, use, store, share, and protect personal data, and outlines the rights available to individuals in relation to their personal information.
By accessing our website, using our services, or sharing personal data with us, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
Please note that MedGlobal360 reviews its privacy practices from time to time, and that those practices are, therefore, subject to change. We ask that you bookmark and periodically review this page to ensure continuing familiarity with the most current version of our Privacy Policy.
To contact MedGlobal360 about privacy issues, to report a violation of our Privacy Policy or to raise any other issue, please contact by email to info@medglobal360.com
1. Interpretation and Definitions
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
• Account means a unique account created for You to access our Service or parts of our Service.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• ‘Device Data’ includes name of the device, operating system, device identifiers, IP address, browser version or type and screen resolution.
• Healthcare Provider means any hospital, clinic, doctor, surgeon, diagnostic centre, or other licensed medical professional or institution providing medical treatment or healthcare services to the patient.
• Medical Tourism Facilitation Services means non-medical coordination and support services provided by MedGlobal360, including connecting patients with hospitals and doctors, arranging travel and accommodation, assisting with visa processes, and coordinating treatment logistics. Med Global does not provide medical care or clinical services.
• Patient means any individual seeking medical treatment in India through the facilitation services of MedGlobal360.
• Personal Data is any information that relates to an identified or identifiable individual.
• ‘Processing’ means any operation or set of operations performed on Personal Data, whether or not by automated means, including collection, storage, use, disclosure, transfer, and deletion.
• Service refers to the Website/App and of our platform(s).
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
• ‘Log data’ includes Your Internet Protocol address, browser type and settings, the date and time of Your request, and how You interact with our Services.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
2. Personal Data We Collect
We may collect personal data from patients to facilitate medical treatment and related services. Such data may include demographic details (name, date of birth, gender), contact information (address, phone number, email), identity and address proof details (such as PAN, Aadhaar, passport), medical history and health information, diagnostic reports, insurance information, and billing or payment details. This information is collected strictly for treatment coordination, travel assistance, insurance processing, and compliance with legal requirements.
MedGlobal360 may also collect personal data from employees and job applicants for recruitment, employment administration, compliance, and operational purposes. Such data may include demographic details, contact information, identity and address proof, login credentials, biometric data (where permitted by law), employment details, educational and professional records, performance evaluations, disciplinary records, and health information relevant to employment. Where required, background verification may be conducted with the candidate’s consent. Sensitive personal data will be collected and processed only in compliance with applicable laws.
We collect data relating to You as follows:
• Account Registration: When You register/create an account with us, We will collect information associated with Your account, such as Your name, contact/business information, E-mails, date of birth, payment information such as card or UPI details and billing address, and transaction history, (collectively referred to as “Account Information”).
• Communication Information: If You communicate with us via our help centre, email or our pages on social media sites, We may collect Personal Data like Your name, contact information, and the contents of the correspondences or record the telephonic conversation (hereinafter referred to as “Communication Information).
• Automatically Collected Data: When You visit, use, or interact with the Services, We receive and store the following information automatically about Your visit, use, or interactions (hereinafter collectively referred to as “Technical Information”).
Usage Data: Usage Data is collected automatically when using the Service. It may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, types of content that You view or engage with, the features You use and the actions You take, as well as Your time zone, country, the dates and times of access, user agent and version, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
• Other Information You Provide: We collect other information that You may provide to us, such as when You participate in our events or surveys or provide us with media, campaign data, feedback etc. and information to establish Your identity or age (hereinafter collectively referred to as “Other Information You Provide”).
3. Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
We may use the following categories of cookies:
• Essential Cookies: They are required for operating the Services and enabling core functionalities such as login, account management, page navigation, and maintaining security. These cannot be disabled.
• Analytics and Performance Cookies: They help us measure usage, understand user behaviour, identify technical issues, and improve overall performance.
• Functional Cookies: They enable enhanced features and personalisation, such as remembering Your preferences or settings.
• Advertising and Marketing Cookies: They are used to deliver relevant advertisements, measure campaign effectiveness, and understand Your interests across websites and platforms. These may be set by us or by our authorised third parties.
You may manage or disable cookies through Your browser settings or device controls. However, restricting certain cookies may impact the functionality or performance of the Services. Where required by applicable law, We will obtain Your consent before placing non-essential cookies on Your device.
For more information about how We use cookies and Your choices, please refer to our Cookie Policy (if applicable).
4. Use of Your Personal Data
We may use Personal Data for the following purposes:
• To provide and maintain our Service: We use Your Personal Data to operate, manage, and continually improve our Services. This includes providing You access to the platform, maintaining the functionality and security of the Service, and analysing how the Service is used so We can enhance performance, fix issues, and introduce new features. Your information also allows us to personalise Your experience and ensure that our Services operate effectively and efficiently.
• To manage Your Account: We may also process Your information to create and manage Your account, verify Your identity, and provide You access to features that are available only to registered users. Your Personal Data may further be used to administer subscriptions, loyalty programs, account preferences, and other service entitlements linked to Your registration.
• For the performance of a contract: Where our engagement with You is based on a contractual relationship, We process Your information to fulfil the terms of that contract. This includes processing orders, completing transactions, managing billing and payments, delivering products or services You have purchased, communicating contractual updates, and performing any other obligations arising under the agreement between You and the Company.
• To contact You: We may also contact You through email, telephone calls, SMS, instant messaging, or push notifications for purposes such as service updates, technical alerts, account notifications, security-related advisories, and legally mandated communications. Where permitted by law, We may also send You promotional messages, newsletters, special offers, and information about products or services similar to those You have previously purchased, accessed, or shown interest in. You may opt out of marketing communications at any time.
• To manage Your requests: Your information may be processed to respond to and manage inquiries, feedback, support requests, complaints, data rights requests, or any other communication You initiate with the Company. This ensures proper customer service, dispute resolution, and overall support delivery.
• For business transfers: We may also use Your Personal Data for internal business purposes, including fraud detection and prevention, monitoring against unlawful activities, enforcing our Terms and internal policies, and safeguarding the integrity and security of our systems and Services.
• Prevention of Fraud: We may use Your Information to prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our system.
• For other purposes: Your Personal Data may be processed during corporate or business transactions, including mergers, acquisitions, restructuring, financing, or a sale of assets. In such scenarios, Your data may be transferred as part of the business assets, strictly in accordance with applicable laws and this Privacy Policy.
5. Sharing Of Your Personal Data
We may share Your personal information with third parties in a limited and controlled manner, strictly for purposes that align with this Privacy Policy.
• With Service Providers: We may share Your personal information with Service Providers who assist us in operating our Services—such as analytics partners, cloud hosting providers, payment processors, customer support tools, marketing platforms, and communication service providers. These entities are authorised to process Personal Data only on our instructions and are bound by strict confidentiality and data protection obligations.
• With Affiliates: We may share Personal Data with our affiliates, which include our parent companies, subsidiaries, group entities, or other companies under common ownership or control. These affiliates are obligated to use Your data in a manner consistent with this Privacy Policy.
• With business partners: We may also share Your information with our business partners in situations where We jointly offer services, promotions, events, or integrations. Such disclosures are made only where necessary and in connection with the products or services being offered to you.
• With other users: If You interact in public or community areas of the Services—such as profile pages, forums, or content-sharing features—certain information You choose to share (e.g., Your name, profile details, photos, posts, comments, or activity descriptions) may be visible to other users and may be publicly accessible outside the platform. Likewise, if You connect or register through third-party social media services, Your profile information on those platforms may be visible to Your contacts and other users.
• With Your consent: We may disclose Your personal information for any other purpose with your consent or when required by law, court orders, government or regulatory authorities, or when necessary to protect our legal rights, enforce our agreements, prevent fraud or security threats, or respond to legal processes.
6. Retention of Your Personal Data
We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
7. Your Rights and Choices
Depending on Your country of residence and the data protection laws that apply to you, You may have certain rights regarding Your Personal Data. While the scope and availability of these rights may vary across jurisdictions, We aim to honour valid requests in accordance with applicable law and in a manner consistent with global privacy standards.
These rights may include:
• Right of Access: The right to request confirmation of whether We process Your Personal Data and to obtain a copy of the information We hold about You.
• Right to Correction: The right to request that inaccurate, incomplete, or outdated Personal Data be corrected, completed, or updated.
• Right to Deletion/Erasure: The right to request deletion of Your Personal Data where there is no lawful reason for us to continue processing it, subject to applicable legal or operational requirements.
• Right to Withdraw Consent: Where We rely on consent as the legal basis for processing, You have the right to withdraw such consent at any time without affecting prior processing carried out based on consent.
• Right to Restrict Processing: The right to request that We temporarily or permanently limit the processing of Your Personal Data in certain circumstances.
• Right to Object: The right to object to the processing of Your Personal Data, including processing based on legitimate interests and processing for direct marketing.
• Right to Data Portability: The right to request that We provide Your Personal Data in a structured, commonly used, and machine-readable format, and/or to request that it be transferred to another controller where technically feasible.
• Right to Opt-Out of Certain Uses: Depending on Your jurisdiction, You may have the right to opt out of targeted advertising, profiling, or the sale/sharing of Your Personal Data.
• Right to Non-Discrimination: In jurisdictions with consumer privacy laws, You may have the right not to be discriminated against for exercising Your privacy rights.
• Right to Lodge a Complaint: You may have the right to lodge a complaint with Your local data protection authority or any other competent regulatory body if You believe Your rights have been violated.
To exercise any of these rights, or to obtain further clarification regarding Your rights under the laws applicable to you.
8. Children
Our Services are not intended for use by individuals who are considered ‘children’ under the data protection or privacy laws applicable in their place of residence. Different jurisdictions define a ‘child’ at different ages. For example, under the Digital Personal Data Protection Act, 2023 (India), a child is an individual under 18 years of age; under the EU General Data Protection Regulation (GDPR), this is typically under 16, although certain Member States may specify an age between 13 and 16; and in other regions, local laws may adopt different thresholds or requirements.
We do not knowingly collect or process Personal Data of Children. If You believe that a child has provided Personal Data to us through the Services, please contact us. Upon receiving such a notification, We will investigate the matter and delete the Personal Data where appropriate and in accordance with applicable laws. Children may use our Services only with the consent and supervision of a parent or legal guardian.
9. Data Protection Officer
Where required by applicable data protection laws, or where We choose to appoint one voluntarily, We may designate a Data Protection Officer (“DPO”) to oversee our compliance with relevant privacy regulations and to act as a point of contact for individuals and supervisory authorities. The DPO is responsible for monitoring our data protection practices, advising on our legal obligations, and ensuring that We manage Personal Data in accordance with applicable laws and industry best practices.
If You wish to contact our Data Protection Officer regarding any aspect of this Privacy Policy or our data handling practices, You may reach them at:
Data Protection Officer
Email: ….
Address: ……….
10. Links to Other Websites
Our Services may include links to third-party websites, applications, or online services that are not owned, operated, or controlled by us. If You click on a third-party link, You will be directed to the website or service of that third party. We strongly recommend that You review the privacy policies, terms, and practices of every website or service You visit, as their data handling practices may differ from ours.
We do not endorse, monitor, or assume any responsibility for the content, privacy practices, data security, or activities of any third-party websites or services. Your interactions with such third parties are solely between You and the respective third party, and We are not responsible for any damages or losses arising from such interactions.
11. Changes to this Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory guidance. When We update the Policy, We will post the revised version on this page and update the “Last Updated” date at the top of this Privacy Policy.
Where required by applicable law, We will notify You of material changes in advance, which may include sending You an email notification, displaying a prominent notice within the Service, or obtaining Your consent where mandated.
You are encouraged to review this Privacy Policy periodically to stay informed about how We collect, use, and protect Your Personal Data. Any changes will become effective as of the date they are posted on this page, unless otherwise specified.
12. Contact Us
If You have any questions about this Privacy Policy, You can contact us:
By email: info@medglobal360.com